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The Hampshire Seed Company
Terms & Conditions

Basis of the sale

We aim to give our customers a very clear idea of the products that we sell however due to the nature of our products there may be some variations from iIllustrations, descriptions and  photographs - these are for general guidance only and colours may vary slightly from those show due to the limitations of technology. We believe the seeds to be true and make every effort to ensure they are,  however we give no warranty, express or implied, as to the productiveness or description of any seeds we sell, and will not in any way be responsible for the resultant crop.

Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Pricing & delivery

Our charges for delivery are detailed on our Delivery, Returns & Refunds Page.

We will deliver the goods to the address specified on your order. Please make sure this address is accurate, and that you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

We aim to despatch your order within the quoted time frame but at peak times it may take a little longer. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date has changed.

You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

 

​Prices are subject to change without notice and all goods are sold subject to availability.  If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our Returns & Refunds policy.

Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.

 

Complaints

In the event that you would like to make a compliant please e mail us : thehampshireseedco@outlook.com

Copyright

All of the written, photographic, design and video content  is the copyrighted property of the The Hampshire Seed Company. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. None of the material on the website or social media channels may be used without our written permission. 

Security & Information 

We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.  We will not sell, share, or rent this information to others.

Registering is optional and it is not necessary to register to place an order with us. During the registration or ordering process we collect some or all of the following information:

Your name and address

Your contact telephone numbers (to enable us to contact you in the event of a query)

Your email address

You may check, amend or remove your personal details by emailing us on thehampshireseedco@outlook.com.  By registering or ordering through our website you consent to the collection and processing of your personal details by us.

If you would like to unsubscribe from our marketing emails this can be done by simply clicking the unsubscribe link at the bottom of the e mail 

If you would like any additional information on how we collected your email address, why we have emailed you, and and what to do if you feel you have received unsolicited emails from us then please do get in touch with us via email on thehampshireseedco@outlook.com

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

We take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with the industry standard encryption software.

Cookies & Log Files

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. We use several types of cookies. Some are required to use the site, others you can opt out of if you would prefer to.

There is a new law in the EU which requires us to ensure you are fully informed about the types of cookies we use on our website and how and why we use them. This law also states that you should be fully informed before any cookie that is not strictly necessary for the site to function is created and you should have the option to disable any that aren't. All of our cookies are required by the site to function, however there are a small number of third party services which we use that also create cookies. We are working towards fully implementing the new requirements to ensure you have the option to prevent these third party non-essential cookies from being stored if you do not wish them to be.

Strictly Necessary Cookies

We create cookies in order to keep track of the shopping basket and account status of each user. These cookies do not store any personal data directly, they store unique numbers values that are then used with our site database to identify your shopping basket and account. Without these cookies you will not be able to buy anything from our web site. If you use this web site we'll assume that you are happy to receive these cookies.

These are first party persistent cookies. For security reasons the account cookies have a life span of a few hours but the basket cookies will typically last for three months. The expiry time will update while you remain on the site then expire a few hours after you leave. This should enable you to build up a basket on our site and come back to it at a later date if you would like to without leaving your account signed in. Each basket cookie will be deleted after it expires or once a purchase is complete. 

If you have any doubts about the information stored in our cookies your web browser will have a process to clear off cookies at your request.

Functional Cookies - Language Tools

Our site uses a Google Translate tool which allow you to select an alternative language with which to view our Site. This will store persistent cookies that save your preferred language so that each page will be automatically translated to your preferred language without your having to select the language on each page.

These cookies are created by Google as a third party and will last for long periods, months or years, so that your settings will still apply when you return to the site later. Google do not provide a specific Privacy Policy for how they use data collected by Google Translate tools. 

Performance Cookies - Google Analytics

We also use Google Analytics to track our users in order to improve our site based on past use. Google will create persistent third party cookies in order to track the movements of our site visitors. They last for a period of 2 years so we can see patterns in users who return to the site infrequently. This data does not identify you as an individual, but if you do not wish us to track you in this way please use this opt out tool. Google Analytics Opt Out

We use both tracking cookies and IP addresses to analyze trends, administer the website, track users movement, and gather broad demographic information. Neither of these are linked to personally identifiable information.

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